Refund policy · Effective 24 July 2026
Fair digital delivery.
We want the delivered download to match the product listing and open as described. Mandatory consumer rights always remain unaffected.
When to request a refund
Contact LocalVeil Studio Support within 14 days when:
- the download was not delivered or is corrupted;
- you were charged more than once for the same purchase; or
- the delivered product is materially different from the listing.
We may first offer a working download, receipt resend, or reasonable setup help. If a delivery or material-conformity issue cannot be resolved, we will ask the checkout provider to issue an appropriate refund. Duplicate charges are refunded as duplicates.
Change of mind
Because the product is delivered immediately as downloadable digital content, change-of-mind refunds after download access begins are not ordinarily offered where the law permits. The checkout provider may apply its own buyer terms, card-network rules, fraud controls, and discretionary refund process. Nothing here removes a non-waivable statutory right.
Safe request details
Include only the order number, purchased license, browser and operating-system version, and non-sensitive error text. Never attach the screenshot, text, or document you intended to redact. Never send passwords, authentication codes, tokens, identity documents, payment card data, or bank information.
How refunds are processed
All refunds are processed through the checkout provider, which automatically handles the related payment and tax adjustment. The provider's buyer terms and the buyer's mandatory local consumer law control where they provide broader rights than this policy.